True contentment depends not upon what we have; a tub was large enough for Diogenes, but a world was too little for Alexander. Charles Caleb Colton Too often, IT Service fails or is perceived to have failed due to unrealistic expectations. Expectations (not the financial or technical realities of service provision) are the rule against which [...]
Archive for September, 2011
Great expectations
Posted in Technology, tagged Customer service, Information technology, IT service management, Managing Expectations, User expectations on September 30, 2011 | Leave a Comment »
Fish are just like buses
Posted in Fishing, tagged Angling, Carp, Fish, Fishing, particles on September 25, 2011 | Leave a Comment »
Nothing for ages, then two come along at once I didn’t think today’s session would be up to much; my last two sessions at Gingerbread Lake turned up just one 8-9lb pike (though it fought well, which bodes well for the start of the traditional Pike season in October), and at about 4:30 I’d run out of [...]
