True contentment depends not upon what we have; a tub was large enough for Diogenes, but a world was too little for Alexander. Charles Caleb Colton Too often, IT Service fails or is perceived to have failed due to unrealistic expectations. Expectations (not the financial or technical realities of service provision) are the rule against which [...]
Archive for September 30th, 2011
Great expectations
Posted in Technology, tagged Customer service, Information technology, IT service management, Managing Expectations, User expectations on September 30, 2011 | Leave a Comment »
