Whether you adopt ITIL, MOF or CoBIT, eventually you’re going to come across KPI’s, or Key Performance Indicators. The idea is that you can measure success by identifying indicators (quantitative, directional, financial) which are important to the organisation, and then use these to identify both opportunities to improve, and measure improvement over time. And why [...]
Archive for December, 2011
In IT, what is a good measure of success?
Posted in Technology, tagged Management, Performance indicator, Performance management, Service-level agreement on December 9, 2011 | Leave a Comment »
