Back at the coal face I’ve been uncharacteristically quiet recently, the direct result of working harder than I can ever remember. This unusual state of affairs was caused by my new role as Support Team Manager in the Clinical School Computing Service (CSCS) at the University of Cambridge. For the last five weeks I’ve been [...]
Archive for February, 2012
The importance of first contact
Posted in Technology, tagged Customer Communication, Helpdesk, IT, Requirements on February 13, 2012 | Leave a Comment »
